Frequently Asked Questions
DO YOU BUY FURNITURE?
If you have furniture you wish to sell then you are welcome to send photos to [email protected] Please include the location, asking price and a general condition report. We will then pass the details on to some of the dealers who will contact you directly if they are interested. Due to the high volume of enquiries we receive, we are unable to respond to every email. Unfortunately we do not accept small items.
DO YOU DELIVER INTERNATIONALLY
Yes we can arrange international delivery. On the product page of the piece you are interested in simply ‘Ask about this item’ and provide us with a full shipping address and contact details. We will endeavour to find the best shipping quote for you within 48 hours of enquiry.
CAN I COME AND SEE THE ITEM BEFORE PURCHASING?
Most of our stock is available to view at our store on Chiswick High Road, London. In some cases an item may only be available for online purchase - please check the description. Please contact the sales team on 0208 995 4166 to make sure the item you would like to view is currently on display.
DO YOU OFFER RESTORATION SERVICES?
Yes. If you have a piece of furniture that needs some TLC please email us at [email protected] along with some photos of the piece(s) highlighting the damage or areas that need attention, along with the location. Our restoration team will get back to you with a quote usually within 48 hours.
HOW CAN I GET TO YOU?
The nearest tube station is Turnham Green on the District Line. We are served by several bus routes including 267, 237, H91,110 and E3. There is ample pay and display parking in Chiswick.
WILL YOU WRAP MY ITEM?
Items that require a little bit of protection will be wrapped in shrink wrap and / or bubble wrap where applicable - However, The Old Cinema is committed to reducing the use of single use plastic. To help us achieve this please notify us if you are happy to bring your own blankets and packing materials.
WHERE DO I COME TO COLLECT MY PURCHASE?
Please call ahead so we can make sure the item is wrapped and ready for collection. There is a loading bay directly outside of the shop. You have up to 20 minutes of loading time.
CAN YOU SOURCE ITEMS FOR ME?
Unfortunately this is not a service that we can provide. If you are on the lookout for something in particular we would advise signing up to our weekly stock update here. It’s the best way to keep up to date with our latest arrivals.
HOW DO I BECOME A DEALER?
If you would like to enquire about joining us then please email [email protected]
Please include a link to your portfolio or photo examples of the pieces you specialise in and a little bit about yourself.
HOW CAN I KEEP UP TO DATE WITH YOUR LATEST STOCK?
We send out a weekly stock update which you can sign up to here
CAN YOU STORE MY PURCHASE FOR ME?
We can hold an item onsite for up to 10 days after purchase. In some instances we may be able to store your item off site for longer should you need it. For more information about storing an item, please contact our sales team on 0208 995 4166 or email [email protected]
ARE DOGS WELCOME?
100%....and cats and pigs and birdies and…..
WHAT IS YOUR RETURNS POLICY?
You can find full details of our returns policy here